Posted on: 02 December, 2001
Author: Larry Dotson
1. You didn't follow up after the first sale. After thesale you could have ... your other ... the thank ... You didn't ship the product in the about of timeyou stated. If they neede 1. You didn't follow up after the first sale. After thesale you could have introduced your other producton the thank e-mail.2. You didn't ship the product in the about of timeyou stated. If they needed it in a hurry and youdidn't provide, they won't rely on you again.3. Your product didn't do as promised. If yourproduct didn't accomplish their desired goal they'renot going to think your second product will either.4. Your customer couldn't get a hold of you in timewhen they had an "after question" sale. You couldhave added extra lines of communication.5. Your customer doesn't want to revisit your website because it didn't offer much. You could haveoffered more original content or freebies.6. Your competition is offering free shipping withtheir product. You should have been more awareof how they are targeting your customers.7. Your customer forgot your web site address.You should have given your customers your website information in your product package.8. Your customer service couldn't solve a problemthey had with your product. Your customer serviceshould be trained to handle most problems.9. You didn't up-sell when they were already in thebuying mood. You can always try to sell your otherproduct when they're ready to buy your first one.10. Your competition offers a stronger money backguarantee. You must always be thinking of betterways to remove the risk from your customers. Article Tags: Second Product Source: Free Articles from ArticlesFactory.com